Decide how you will be successful 

It may seem obvious, but before embarking on building executive visibility you should re-visit your company strategy, short- and long-term goals, and the audience you want to target. Update your list of top and tier-one media and identify opportunities in the press that best allows you to build visibility in the right places. Achieving a full page of coverage in a national business supplement won’t be easy, especially if you’re not from a FTSE company. But your C-Suite will still expect you to aim high. 

Prepare the executive 

Involve the executive from the start. If they haven’t had much previous experience with the press, it’s vital to get them media trained. Be clear on what you need from them and what they need from you, be it a list of topics they would never want to comment on or access to their calendar to arrange a media briefing at the drop of a hat. Let your executive know they can trust you not to put them forward for opportunities that aren’t quite the right fit for them or aren’t the right audience for their message and be clear about what the right ones would look like. This helps avoid wasting time on the wrong opportunities and maximises time on the right ones.  

Foster a thought leader 

Encourage your spokesperson to build a voice of their own first on owned channels. Whether it’s having them write a blog post once a month or ensuring they regularly post on their LinkedIn profile, having your exec develop content will put your team in a better position to sell them to media. Blogs can be repurposed and placed as bylines, videos of the executive speaking at a company event can be used to pitch the exec for a seat on a roundtable and comments on news articles can be material for an issues hijack. 

Be clear on what not to do 

Bear in mind that to get the best traction, executive content should be unique but on-brand. Remember that saying the same thing as everyone else isn’t going to grab headlines but being too provocative can undermine credibility and land you in trouble. In today’s digital-first world, it only takes one tweet to ruin a reputation that took years to build.  

Done right, building executive visibility can help develop great brand awareness, authority on topics your company wants to be known for and ultimately boost sales. However, executing it seamlessly requires a plan, preparation, and a story. 

 

Sarah Johns is a senior account executive in Allison+Partners’ London office. 

 

It needs to be collaborative, exhaustive and always on.

The Deloitte survey showed 21% of companies with board participation in the crisis management plan say the number of crises has declined over the last decade. Among companies without board involvement, only 2% believe this to be true. Senior leadership in any organisation must collaborate in the planning process and be as visible as possible during the crisis itself. As mentioned previously, a crisis is a crucial moment where trust can either be lost, mitigated or even increased depending on how those with the greatest responsibility act in front of their stakeholders. It is not good enough for communicators to have drafted and rehearsed, business leaders also need to feel a level of responsibility in the creation of their crisis response.

In EMEA, Deloitte also found almost 80% of respondents participate in crisis exercises with third parties, examine third parties’ crisis plans or both. Again, the outdated principle that only the communicators inside a client organisation should have visibility to and responsibility for their crisis plan is short-sighted and ineffective. Teams should collaborate both inside and out to plan and test their processes, not simply to ensure a joined-up approach (e.g. throughout the supply chain) but also to get a valuable external opinion.

Crises certainly aren’t a laughing matter. But sometimes there are a few wry smiles in the room when trying to wade through a scenario planning session, discussing every possible awful situation however obscure they may sound at the time. Crises have become more volatile as mass communication has evolved. These days, a relatively small issue can snowball into a massive ongoing nightmare within an hour. Therefore, regardless of what constitutes a “red light” crisis for an organisation, it is important to prepare for EVERYTHING.

Finally, it is important to be always on. This doesn’t mean walking around the office in a tin hat. But wise investment in people and technology allows organisations to regularly train, monitor and analyse to be best prepared. Crisis training is a team sport and should be conducted as such with senior leaders, communicators and other key stakeholders all practicing together.

Organisational strategy, processes, and responses should be kept in digital form and tested several times a year, so they can be easily adjusted and deployed. In a crisis, timing is everything. Training must push everyone involved to work efficiently and ensure monitoring services are up to scratch, always on and plugged into the response process. External monitoring work with human analysis is sometimes overlooked, but it may still be one of the most important tasks undertaken on behalf of an organisation.

The ever-increasing probability of a crisis means readiness is everything. The better prepared an organisation is to take on a crisis, the greater the opportunity is to not only protect its reputation but to rebuild the trust that puts the organisation in a better place.

 

Jim Selman is the UK MD in Allison+Partners’ London office.

 

 

 

 

 

 

 

 

 

1. Pick the right show: In our latest podcast episode, I mentioned the average price of a B2B trade show is roughly £350 per square meter, and that doesn’t take into account all the marketing material and human resources needed. Before choosing your show, it is crucial to think about your business goals. By considering whether you want to network, gain industry insight or capture new leads, you can whittle down your list. Similarly, looking back at the history of shows, researching the audience and reading previous reviews can help determine whether this is the right show for you. There are loads of event lists and tools, which can also help.
2. Secure a speaking slot: This is the best way to reach as much of your audience as possible and can help encourage people to visit your company’s stand. To secure that all-important opportunity, pitch a topic at the forefront of your industry to position your firm as a thought leader. And make sure you get in there early – at least eight months prior to the event itself. In addition, you can use that presentation for further PR opportunities after the event itself; turning it into a byline to pitch later, for instance, can be a great way to maximise the content.
3. Ask to see the media attendee list: Are there any journalists attending whom you want to meet? It is becoming increasingly difficult to get in front of a journalist, so approaching them at a trade show is a great way to start building a relationship that may eventually lead to future coverage. For the more popular shows, journalists’ schedules can get booked up to a month in advance, so plan ahead. If you don’t manage to meet, follow up afterwards with media who couldn’t attend.
4. Take notes of the keynote themes/topics: Making a note of what your peers discuss is a good starting point for your own thought leadership – what is your opinion? Is it different? And does your company offer a unique solution to any problems currently facing your industry? For larger industry events, consider writing a ‘round-up’ piece, which includes key takeaways and predictions for the year ahead.
5. Should you launch a new product/service? Be careful here – if you exhibit alongside FTSE 250 companies, your launch will likely get lost. Sometimes it pays off to attend a particularly niche show, where a more targeted audience will hear your voice. Alternatively, undertaking a piece of research, which can support the announcement, is a good way to generate additional interest.
6. Savvy social: Before, during and after the event, make sure your business tweets about the show. Always use the event hashtag to amplify your content and ensure influential people see it. Make sure to incorporate images into those posts, so they get as much traction as possible. Also, including relevant links to content on the event website is a great way to drive target audiences to your own website. Include your booth number and/or location at the event to drive attendees to your stand.
7. Speak to your sales team: Do they have any targets attending the event? How can you work together to secure that business? By working together, you are more likely to get that all-important new business lead, which is the ultimate measure of ROI.
8. Don’t ignore the analysts: If your company is featured in any technical research (such as Gartner or Forrester), trade shows are an excellent way to get in front of the analysts writing those papers. Contacting the analysts beforehand to arrange a briefing to discuss the benefits and uniqueness of what your company offers is a brilliant time-saver.
9. Influence the influencers: Attend their talks to gain valuable insights. If they make any comments that resonate with your company’s messages, then send them a link to relevant content on your website to try and ignite a relationship with them. It could also be beneficial to undertake a paid relationship with an influencer around an event. This would involve them promoting your organisation’s attendance across their social channels, attending double-headed briefings, support any announcement you might make and be an additional draw to your stand or presentations.
10. Maximise your mobile: The cameras on smartphones are of an incredibly high quality these days. Buying a cheap phone stand means you immediately have a camera to document the event. It’s easy to create great video just using your mobile. This content can then be used across social, website or podcasts.

Lizzy Chesters is a senior account manager in Allison+Partners’ London office.

What did you miss? 

For your content to work, it must be relevant and timely. The sweet spot is where your audience’s interests and challenges overlap with you and the client’s business objectives. 

Reflect on what you might have missed the first time around. Consider if you have taken the audiences into account: did you misjudge what they want or find important?  

The most common problem when it comes to failing content is misunderstanding the audience and what it takes to coax them into action. 

What’s your content tilt? 

So, you’ve found your sweet spot and understand what your audience wants to read about. Now what?  

It’s time to find out why the original content failed your expectations. Ideally, you want to create a piece of content that can compete with the hundreds of thousands of links on the internet that promise the same thing you are selling.  

Be sure to scan what your competitors say about the topic and find the gap – the tilt – that separates your content and gives it a fighting a chance. For instance, if your content is around the keys to a successful digital transformation, then I’ve got bad news for you, pal! 

Also, think about your headline – you only have one chance to make a good first impression. 

Raise visibility 

Help your customers find you by investing in content distribution. There are a number of cost-effective channels available, such as social media paid campaigns and email marketing.  

It’s also worth putting in the time to make sure your work is optimised to improve your online visibility. Check out these free SEO tools. Better yet, speak to one of our All Told colleagues to support your effort.  

Manage expectations 

This is the most difficult aspect of correcting failing content, and it’s also the most critical. What are you trying to achieve with this piece of content? Are you trying to drive sales or raise awareness? And, can your content really help achieve all these objectives? How do we measure success? 

If you haven’t already, this is when you need to have an honest conversation with your team to discuss what’s gone wrong and how you propose to fix it. But you also need to be forthright about expectations and what the content is likely to deliver. 

What do you do with bad, unengaging content?  

The question of whether to purge any particular piece of work depends on a number of factors – is this content useful to anyone? If I removed it from the website or archive, would anyone miss it? Does it damage the brand?  

We are not perfect and sometimes get it wrong. But the important thing to remember is all is not lost and almost any piece of work is salvageable. Start again with the basics and give your content time to do well.  

 

Jide Adesesan is a senior account executive in Allison+Partners’ London office. 

1. Consider the calendar

Before you nail down dates for your trip, have a thorough look through an events board to make sure your visit isn’t overlapping with other key events going on. The last thing you want to do is have to compete for a journalist’s attention and time. A helpful and reliable site to use when planning is Techmeme.

If you’re travelling internationally, be sure to consider national holidays. You don’t want to wind up booking your trip when journalists are off work.

2. Engage with journalists

When it comes to securing interest for briefings, it’s important to make sure you are pitching them effectively and meeting journalists via their preferred style of communication, whether that be email, text message or social media platforms like Twitter. Do your research before conducting outreach. If you know that a journalist is active on Twitter and their bio says they are open to receiving pitches via DM, shoot them a message on the social platform.

And yes, while the overall group is a dying breed, there are still some journalists that have a desk phone that they answer. No two journalists are the same.

3. Make the narrative relevant

It’s safe to say that no matter what media market you are working in, journalists are interested in learning how your announcement or story fits into the wider picture. You can guarantee that at some point during a journalist briefing, he or she will broach the subject of current events or introduce a recent trend. They will want to hear your spokesperson’s POV on the matter and learn how the announcement and/or company ties into what’s happening.

Do your homework ahead of the interview and prep your spokesperson for success. If the publication you are meeting with has a specific focus that fits nicely with your business’ focus or point of view, have your spokesperson reference it to show they are familiar with the publication and were thoughtful in scheduling the meeting.

4. Foster relationships

If your company executive is on social media, have them follow the journalist on Twitter and take the time to read through some of their recent coverage before the meeting. This will help him/her understand the journalist’s tone and provide insight into what topics they have written about.

Having this background knowledge can also be a good way for the spokesperson to break the ice with the journalist and relate to their interests, finding a common ground for where they can connect beyond the company news.

After the media tour is finished, it’s important to follow up with journalists on any lingering items you promised. It’s also nice added touch for your executive to handwrite or email a note to the journalists who they met with thanking them for their time. After all, the overall intent of this process is about bettering relationships with influential media.

Ellis Mendon is a senior account executive in Allison+Partners’ London office.

Start with your staff

We’ve seen a lot of companies support Pride because other companies do – we all know brands are fast followers. But the most effective brands support LGBTQ+ communities year-round and get input and feedback from their employees to make sure they get it right.

Consistent communication with employees is the crucial piece of the puzzle between brands getting it right or wrong. The more they can be involved in the process, the better-informed senior teams will be. This will help you avoid falling into the pinkwashing trap, and instead show your company really listens to the challenges faced by real people.

LGBTQ+ is more than just one category

This umbrella community contains many subgroups, and brands can ignore this at their peril. Each subgroup needs to be marketed to in a different way, as each have their own pain points about their personal, historical and cultural experiences. Language is a key component here, as a positive term for one subgroup can be quite the opposite for another. However, empathy, consideration, and kindness will speak across the community. Within any content, we need to make sure everyone is represented.

Getting the language right again brings us back to the workplace. For society to get used to modern usage, we need more training on what is positive and negative to whom. For example, “queer” is something of a reclaimed term for younger people, while older generations can find it offensive. The more educated society becomes on this, the more intelligent our ways of using these terms socially will be.

Digital targeting for LGBTQ+ groups is still in its infancy

Building on the discussion around language, the group showed digital targeting for the community isn’t as sophisticated as it needs to be. Differences in connotations between different parts of the LGBTQ+ community means positive and negative keywords are tough to define and is a bigger conversation for the global tech community to have.

The panel also advised brands to beware of “The City Bubble.” LGBTQ+ initiatives and messaging are more advanced in major cities. But brands looking to truly get their comms strategies right need to make sure those who live in less urban areas are also represented.

They also highlighted the struggle with internet users known as “lurkers.” These people view and consume content, but they do not comment or share, making it hard to ensure their views are taken into account. We need to make sure we reach and engage the people who don’t feel they have a voice. Putting efforts into physical focus groups and research will help brands navigate this.

Be wary of only using technology to communicate

The group agreed the explosion in digital platforms has been positive in terms of visibility for LGBTQ+ issues. But it’s important it complements and does not replace, face-to-face interaction with the community. One-to-one level comms are important for any strategy.

Brands can tap into this by keeping events and meet-ups a key part of their strategy, such as hosting talks from key influencers in their sectors who have links to the LGBTQ+ community, putting emphasis on current topics and issues that have relevance to the subgroups.

Making mistakes is part of the journey

A key point the panel wanted brands to take away from the event is that it isn’t the end of the road if you make a mistake. It’s likely brands will get it wrong sometimes, and they shouldn’t take it personally. They advised that rather than pulling out all the stops to defend yourselves, listen to the community and put yourself in their shoes. Taking a step back and listening to the voices that matter will help you work out where to go from there.

The event’s open and honest discussion around these issues, thanks to our fantastic panel and the questions from our brilliant audience, is a perfect example of the collaborative conversations that need to happen to drive change on a bigger scale for the LGBTQ+ community. Brands that keep this at the core of their activity will be the ones that truly lead the way.

Gina Mossey is an account director in Allison+Partners' London office.

Tech giants were seen and heard

In a philanthropic move, Square, the payments company co-founded by Twitter CEO Jack Dorsey, launched an initiative alongside The Entrepreneurial Refugee Network to enable refugee entrepreneurs to accept card and mobile payments to help get their businesses off the ground.

In addition, Facebook chose the event to announce it will open an engineering centre in London that will build tech tools designed to keep harmful content off its site. The company will create more than 500 new tech jobs, including 100 in AI, for the new hub by the end of 2019.

The future of 5G

Of course, it would be silly to think we could get through the week without someone mentioning 5G. Digital Secretary Jeremy Wright broke the silence, revealing the government will invest £40 million ($50 million) in 5G testbed and trial projects as part of plans to improve mobile connectivity across the UK. This latest investment round is through a wider £200 million ($250 million) project to test 5G technology that can support more than a million devices per square kilometre and speeds up to 10 times faster than 4G.

Fintech crosses borders

Leading UK fintech companies Monzo and Revolut rounded off the week with a couple of major announcements.

Monzo said it officially plans to expand to the U.S. (Los Angeles) led by CEO Tom Blomfield. From there, the firm will carry out its first launch events before expanding to other cities around the world.

Revolut reported it will open its public beta in Australia. A lucky 20,000 people on the waitlist will soon be able to use features such as money management and foreign exchange, with the fintech eventually offering these services to more people in the coming weeks.

With London being hailed as the global centre of fintech, it is great to see some of the country’s most promising businesses share their amazing expansion plans. The UK has solidified its well-deserved reputation as a major tech player on the global stage, and the next 12 months should be just as progressive and exciting as the last.

 

Lizzy Chesters is a Senior Account Manager in Allison+Partners’ London office.

The Stream Podcast can be downloaded via Spotify and iTunes.

Consider reading patterns

There is a lot of research on how we consume content on our screens. Heat maps trace where our eyes and mouses travel as we navigate through a website or app. In most cases, it follows an “F pattern,” where users focus on the top left-hand side. The first few words and sentences are important for these types of readers. Others may only scan headlines and subheadings. Think carefully about the placement of key content and make it easy for users to take the next step.

Format content for the small screen

Keep content short and simple, so it can easily be scanned. Shorter headlines attract clicks too. If you need help, tools like Hemingway Editor can show how to improve your writing. Don’t forget simple tactics, such as bullet points and headings, to break up longer pieces of content.

It’s important to check how your content actually appears on mobile. Does it fit onto the screen? Are the images too large? Is the copy easy to read? Something as simple as the fonts and background colour can affect legibility.

So much content is shared on social media now – the average person has seven social accounts, with most of them connecting via mobile. How “shareable” your content is on mobile devices is increasingly important. It can provide a great opportunity to increase views if you make it as easy as possible for people to share.

Optimise for Google

Optimising for Google featured snippets has become more important due to the changes in the way we search for content. These snippets have higher click-through rates than regular organic search results. They also feature on the first page of the search engine results page and aim to answer queries as specific as possible.

Can you make summaries of your content or numbered lists that answer the most common search queries, so they are more likely to appear as a featured snippet?

Use images and video to add value

Images and videos have become the key drivers of attracting users’ attention online. This isn’t limited to simply using more photos or pictures of your product. Infographics or appropriate GIFs are a great way to enhance your message. Be wary of size and avoid taking up too much space, as large media makes content hard to read and can distract from the main purpose of the content. Too many images can have an adverse effect and cause users to switch off.

Finally, make sure it loads quickly!

The optimum time for a web page to load is three seconds, according to Google. Any longer, and users lose patience and click away. More than half of mobile website visits are abandoned if a mobile site takes longer than three seconds to load. And for every one-second delay in site load time, conversions fall by 12%, according to Google.

Sian Hobday is an Account Manager in Allison+Partners’ London office.

 

 

 

Cybersecurity professionals face increasing complexity and uncertainty

What came up time and time again was how challenging cybersecurity work has become. CISOs and their teams must contend with an increasing number of threats. In fact, according to the National Cyber Security Centre, the average number of cyber-attacks on UK businesses has grown from four in 2018 to six in 2019. These threats are also more complex, as highlighted by the commons public accounts committee in The Times. Jane Frankland, author of “Women in Cybersecurity,” stressed that one way companies can deal with this complexity is by hiring more diverse teams. Non-homogenous groups can offer a wide range of approaches and perspectives, therefore often proving more adept at problem-solving than ones primarily made up of personnel from similar backgrounds.

Humans remain the weakest link when it comes to cybersecurity

Whether it’s using easy-to-guess passwords, not using multi-factor authentication or configuring the cloud incorrectly, all too often human error is to blame when it comes to cybersecurity. On the keynote stage on day 1, Dan Raywood, contributing editor at Infosecurity Magazine, chaired an excellent panel discussion on rethinking cyber defence to combat complex risks, threats and vulnerabilities. He discussed the many reasons for it but noted that humans are usually at fault. An interesting point was that it is human nature to assume you will not experience “the worst,” such as a major hack unless it has happened to you.

However, as recognised in the discussion, organisations are cottoning onto this and improving their security procedures following high-profile breaches such as the global 2017 WannaCry attack. This case was somewhat of a turning point for many organisations, serving as a widespread awareness campaign and prompting many organisations, not just those affected by this particular ransomware, to patch their systems more regularly.

Technology is key to bridging the gap

In conversation with one systems engineer, it was noted that no matter how many employees a company has in its SOC (security operations centre) team, there simply will never be enough to deal with all the cyber alerts and incidents manually. Technologies such as AI, automation, and analytics are therefore playing a vital role in helping security teams do their jobs well. For example, there was software being demoed at Infosec that enabled employees to constantly monitor for threats and gauge their risk to the organisation, and easily see which ones they needed to prioritise in order to manage their time effectively.

Infosec 2019 has been another hugely valuable opportunity for European cybersecurity professionals to review the most pressing issues facing the industry today as well as share best practices for securing networks, from cloud to endpoint. But it is not just security specialists that have a responsibility to stay secure. It is up to all of us to ensure we are doing all we can to protect our networks and all the data stored on them.

Sarah Johns is Senior Account Executive in Allison+Partners London office.

The Stream Podcast can be downloaded via Spotify and iTunes.

Authenticity is Key 

Consumers have become increasingly social media savvy as platforms and the concept of influencer marketing has continued to develop, often scrolling past paid promotions and #sponsored posts deeming them disingenuous.  

Engaging with those known for dedicating their lives to your cause such as raising awareness of plastic in the oceans, for example, would be a natural fit to promote your latest recycling initiative, with resulting content coming across as more authentic. Chances are, their following will also be passionate about whatever cause it is you’re promoting and find the content engaging, making them more likely to make the necessary call-to-action, whether this is buying your product, signing your petition or donating to charity. 

Celebrity Isn’t Everything 

It’s easy to get hung up on numbers, and assume the higher the following, the higher the return on investment. However, the rise of the micro to macro influencer, defined as those with between 10k-100k+ followers, has shown that an engaged audience often lies in these numbers, with followers choosing to engage in content that resonates with them and the passions and causes they align themselves with, as opposed to the following of the latest fleeting reality star who click subscribe because 1.5+ million others have. 

It’s worth noting too that your brand’s influencer army doesn’t have to be led by celebrities in the traditional sense. Those who can carry an authentic message for your brand and mission can range from industry leaders, lecturers, and business executives to politicians and charity ambassadors, again boosting the integrity of your message with backing from respected SMEs.  

The platform you broadcast your message on should also vary depending on the content, with digestible videos and memes working better on Instagram and polls or links to longer articles gaining more traction on Twitter. Once you know who your audience is, you can work out who they listen to and where they consume their content to ensure maximum exposure and awareness of your cause. 

People want to help  

Consumers can feel bombarded with paid promotions, brand collaborations and #gifted content across social media, and if it appears to be pushing materialistic products for corporate profit and gain, it’s easy to switch off. The ratio between this kind of content and influencer content looking to genuinely make a difference and raise awareness of issues in society is likely quite uneven. Focusing on cause-led content increases the chance of your message standing out, giving those scrolling something worthwhile to engage with. 

A recent survey from The Charities Aid Foundation found that whilst 59% of charities believe they are using new technology and social media effectively, only 29% are using tech effectively to increase giving and donations, which as discussed, is where influencers can help. Digital platforms and the influencers that inhabit them are key to reaching new audiences with your cause-led message and could result in unprecedented results for your campaign. 

 

Be a guest on a podcast 

Podcasts and traditional radio shows have plenty in common, and that includes the need for great guests. While some podcasts have the same hosts each week, many more will include guests to keep each episode fresh.  

For brands, this means opportunities to secure guest slots for spokespeople or talent. For consumer entertainment brands, placing talent on podcasts is a great way to plug their upcoming projects. For B2B brands, placing a CEO on a key trade publication’s podcast can mean speaking directly to the decision makers in your target industry.  

Importantly though, you need to do your homework and pick the right podcasts. Guest interviews work when they’re engaging and where there’s real chemistry and conversation. Pair the wrong spokesperson with the wrong show, and you’ll get a flat interview that may never see the light of day. Get the combination right and you’re in for an episode that’s entertaining while getting your key messages out there.  

Sponsor a great podcast 

Sometimes it’s best to go for the direct approach, particularly when you’re looking to drive sales or subscriptions. Sponsoring podcasts is effective, measurable, and easier than you might think. While you can go ‘door-to-door’ for some of the smaller podcasts to ask about advertising rates, most now work through bigger podcast platforms.  

Take Acast, for example, which represents some of the most popular shows including The Football Ramble, My Dad Wrote A Porno and The Allusionist. By bringing so many popular podcasts in one place, brands can now advertise at scale. New technology also means that ads can be placed into podcast episodes for a limited time period, or for different geographies. You can now, for example, run ad campaigns that target just UK listeners, even for shows produced in the US.  

Podcast advertising is highly effective, with 76% of listeners taking action after hearing a brand advertised. It’s also measurable by using a system of bespoke trackable discount codes. Most of the time, you can even get hosts to create the ads for you, making them more engaging and authentic.  

Create your own series 

Want to take things to the next level? If you have plenty to say and want to get a clear message out to the world, you might want to create your own podcast series. Podcasts make for great content and are a much more digestible way to get your thought leadership across, particularly for B2B brands. As we become increasingly time-poor, many of us prefer to listen to opinion through headphones than to read it on our screens.  

This is, of course, the more time-intensive of the three routes. You will need good content, an engaging host, and guests that create enough conversation. Podcasts also need at least one series – a single episode won’t cut it.  

The potential pay-offs though are huge. Podcasts take thought leadership to the next level or can create a series that entertains while sharing key brand messages. Take for example the Why We Eat What We Eat podcasts which were created by the meal-box delivery service Blue Apron. The show uses popular food author and historian Cathay Erway to look at a new interesting food story each week. The podcast delivers content that a foody audience will want to hear, and by building that audience creates the perfect space to share their brand messages and drive subscription sign-ups.   

Have we whetted your appetite for podcasts? Our team can help you to get onto the right podcasts, or to start creating your own. Just get in touch with the team to find out more. 

Or if you want to listen to more podcasts yourself, check out our list of the top 5 marketing and PR podcasts you should subscribe to right now.  

Of course, technology is well-known as a male-dominated sector. According to Tech Nation, only 19 percent of technology workers, and only 22 percent of technology directors are women. All companies with 250+ employees need to publish figures comparing the average pay of men and women across the organisation. The tech sector did not do well. An article by Wired found that across 18 major tech companies, women earn a mean average of 85p an hour for every pound a man earns. Women also receive bonuses that are around 35 percent smaller.

Sexism in the industry is also rife. A recent global survey by Ivanti found that 63 percent of women think gender bias continues to damage their professional opportunities. It also undermines their work environments. In a separate piece of research by Kaspersky Lab revealed that over a quarter of female IT decision makers say they witnessed mansplaining in their day jobs, contributing to the feeling of gender imbalance.

This International Women’s Day, the Campaign theme is #BalanceforBetter. The aim is to promote a more gender-balanced world. The technology sector needs to embrace this ideology. Even at the most prolific tech industry events, the gender imbalance is evident: where are the female attendees? Why is there a lack of women keynote speakers? It is time for a change.

What can we do to tackle gender inequality in tech?

Fortunately, there are a range of initiatives and technologies being created to tackle the problem. Firstly, technology companies themselves are trying to get more women to work for them. Sky is offering five women a £25,000 bursary, as well as an expert mentor, to inspire them to get into technology. Yes, it’s only five – but it’s a step in the right direction.

There are also several mentoring programmes for women in technology springing up around the country. Structur3dpeople and DevelopHer want to empower women. They want to bring women together to network and share knowledge to help them progress in what is a tough environment in which to excel.

There’s an app for that

In addition, there are a few new UK start-ups which are tapping into a need for employees to discreetly report sexual harassment. Vault Platform, uses blockchain technology to enable members of staff to record a private, time-stamped reports. These reports can include evidence such as text messages, voice recordings and emails. Then the victim can choose when they would like to submit the report to human resources. A digital receipt of the report is then kept on the blockchain, so it can’t be changed, stolen or deleted on purpose or by accident.

Are the big players helping?

Some of the major tech players have recognised that they are part of the problem. They are willing to spend some time and money to help. Apple has recently launched its Entrepreneur Camp, a programme designed to support women entrepreneurs building businesses around apps. The initiative incorporates an intensive technology lab, specialised support, and ongoing mentoring to help support women into a tech career. Google has a similar initiative with its Women Techmakers programme. A range of networking events all over the world which acts as a platform for women in technology to help further their careers.

Sadly, gender inequality in the technology industry is deeply ingrained and won’t disappear overnight. International Women’s Day is particularly significant as it can serve as an important milestone to track progress on an annual basis. More importantly, it helps to create a gender-balanced world.

Technology buzzwords galore

As anticipated, topics including AI, cybersecurity and IoT were hot on the agenda. Talks included a session on how we can democratise AI and avoid algorithmic bias, how to secure a connected digital society and how we can maintain consumer trust in a digital economy. Indeed, with GSMA noting that 81% of consumers have some concern about the safety of their personal information, there were also talks around the use of consumer data in the mobile industry. There was also a full programme on IoT and even a dedicated Internet of Things Zone which invited attendees to try out new products and discover how IoT is changing business.

However, there were two indisputable stars of the 2019 show, foldable smartphones, and the connectivity buzzword on everybody’s lips (and Twitter feeds), 5G.

Foldable phones excite

Mobile phone providers already face fierce competition for sales, and last year, the global smartphone market experienced its first annual decline ever – a fall of 3 percent (Source: IDC) So, there is more pressure than ever before to secure consumer interest, drive sales and grow market share. This is prompting manufacturers to pull out all the stops when it comes to new mobile design and innovation. It’s no surprise then that we’ve seen so many manufacturers reveal their first foldable phones at this year’s show. These flexible phones are a great example of out-of-the-box thinking and breaking away from tradition. It’s exciting to see the industry as a whole attempt to literally break the mould of what a smartphone should look like.

5G took centre stage

It wasn’t just folding phones that were on display. MWC continues to be huge for companies involved in the back end of service delivery and legislation around communication networks, and the work they do this year will be pivotal to the future of 5G connectivity.

There is a lot to be done to conclude the testing and rolling out of 5G infrastructure and decisions to make around how we can properly regulate the use of 5G. At MWC, we witnessed several important discussions on the challenges we are facing around 5G deployment, particularly from a regulation perspective. For example, Gilles Bregant, CEO of the French administrative body and National Frequency Agency ANFR and Ricardo Tavares of consultancy TechPolis Inc had their say on how we can align 5G technology and policy.

Overall, MWC was a great success. From innovation in mobile phones to creative approaches to 5G deployment, there’s no feeling quite like witnessing how technology is changing the world literally in front of your eyes. Still, there is no doubt industry players have an uphill battle to climb when it comes to the myriad of challenges they face, including responding to changing consumer demands for innovative new tech, keeping data safe and rolling out 5G connectivity.

The industry urgently needs to break out of its siloed mindset and take a more holistic approach to meet the challenges it faces, working for common goals instead of corporate and national self-interest. By adopting such an approach, improving global connectivity and inspiring the next generation of mobile industry leaders will be achieved faster than you can say ‘foldable phone’.

It's time to rethink plastic

Plastic waste is a mainstream concern for consumers across the world. As we try and become more ethical consumers, plastic waste is now in the firing line. Inspired in part by the latest series of Blue Planet and high-profile initiatives such as Sky News’ Ocean Rescue, the fightback against plastic waste is very much on.

All brands should consider what they can do in 2019 to reduce plastic waste. Even small changes at the consumer level can make a huge positive impact on the environment on aggregate. Meanwhile, brands and industries that don’t appear to be doing anything are often called out on social media and in the press (The Independent recently looked at the beauty industry). At a time when consumers want to support brands that align with their values, make sure you’re on the right side of history.

Challenge accepted!?

It used to be that setting yourself challenges was something reserved for the New Year. Now consumers are setting themselves new challenges all year round. From Veganuary to Movember, consumers are always looking for a new challenge that they can engage with. Not only does it give people a great opportunity to connect with their friends both near and around the world, but it also lets them show off what they care about most.

Brands can and should be encouraging consumers to set goals and be a part of their success when they smash them. Just look at all the promotion for alcohol-free brands of beer during January. Brands need to act as cheerleaders, making consumers feel better, stronger and happier.

Tackling social isolation

The way that brands have used social media and online marketing has evolved over the last 12 months. This is because social media is no longer viewed as something overwhelmingly positive. Consumers have a more complex relationship with online services. For example, research shows that people feel more isolated when they use social media more.

Brands in 2019 need to think about how to make connections, both online and offline, feel more meaningful and real. Building a community of passionate fans online is meaningful. Seeing an influencer that only makes you feel worse about yourself holding a product is not. Brands that can bring people together and help them disconnect from their digital lives will find a willing audience of happier and healthier consumers.

We’re redefining adulthood?

What it means to be an adult has changed massively over the last few decades. Young adults might be running a Tough Mudder race with their friends, while their parents would have been looking after their new baby. Young families today are more likely to be renting, spending money on experiences, and living in cities. Their needs as consumers are therefore different (think subscription boxes instead of out-of-town mega supermarkets).

Consumers are also happier to jettison the ‘traditional’ parts of adulthood that they don’t want. As social pressures fall, more people live lives that don’t fit the mould. No wonder that more adult couples without kids are visiting Disneyland, while the growth in so-called ‘kidult’ toys shows no sign of stopping. Brands shouldn’t be afraid to embrace this change and adapt to consumers trying to live their best lives.

It used to be that brands that fell behind on consumer trends used to look a little old-fashioned. No longer. Now brands are being called out online when they don’t keep up with what consumers want. Make sure that in 2019 your brand is delivering campaigns that make you look relevant and fresh, and not last year’s news.  

 

Global rules on technology

A common subject that encroached into several speeches was a need for countries to collaborate on the tightening of global rules on technology. Shinzo Abe, the Japanese Prime Minister stated that his country would use its chairmanship of the Group of 20 nations this year to develop an official international protocol for oversight of data use.

Angela Merkel also supported the need for a “common digital market” across the EU to cope with the ongoing problem of data misuse.

And yet, Alibaba Chairman, Jack Ma, came out against the necessity for increased tech regulation. Ma said he is “not a person who likes regulation first”. He believes that implementing strict regulation could stunt progression. Especially when humans are still fledglings in the evolution of technology. He argued, “We should not make a pair of shoes for a three-year-old boy and say, ‘All your life you have to wear these shoes. We know so little about the future.”

Europe is falling behind in the space race

The changing competition in the international space race was also highlighted. According to Dirk Hoke, CEO of Airbus Defence and Space, China and the US are forging ahead in the space race and Europe should start to worry. He said, “It is very important for Europe to get their act together and define a clear vision for European space and for us a European supplier… The US and China are definitely moving faster right now.”

China’s recent mission to the dark side of the moon, which proved an enormous success, sparked Hoke’s comments.

New partnerships

One announcement particularly relevant for Great Britain is the new partnership between the UK and World Economic Forum. It’s intended to help lead a regulation revolution in the country. It will also help the companies, industries and services that will emerge as a result of new technologies.

The Business Secretary, Greg Clark, spoke out about the new relationship, saying, “The speed of technological innovation across the globe is faster than ever. New technology is creating whole new industries and business models”. Clark championed the UK’s position as a leader in fostering an effective regulatory environment. There’s a focus on the protection of consumers whilst preserving an openness to innovation. Mr Clarke claimed that the British framework has the potential to be replicated around the world.

Bitcoin is doomed

2018 will forever be remembered as the year of cryptocurrencies. Despite its recent fall from grace, it was to be expected that that future of this technology would crop up at some point during Davos 2019. 

Yet, it seems that the success of bitcoin is still up for debate. During a panel discussion on the future of blockchain technology, some participants were skeptical. In fact, founder of BCG Digital Ventures, Jeff Schumacher, commented that bitcoin is on the trajectory to zero. He claims that the technology behind the cryptocurrency is full of potential. But it will never become ubiquitous because “it’s not based on anything”.

Digital skills gap

The STEM skills gap is one that keeps rearing its head. It popped up again during the ‘Making Digital Globalisation Inclusive’ panel discussion. Bringing together the CEOs of Microsoft, HCL, Dell and Salesforce, all the leaders expressed their growing concerns about the widening skills gaps that are facing our industries.

Headlines in the media about how robots are set to steal our jobs are all too common. But Dell founder and CEO, Michael Dell, rebuked these concerns claiming, “Countries that are most roboticised actually have the lowest unemployment rates, so I’m not convinced that technology is necessarily a big part of the problem”.

In a separate panel discussion, Microsoft CEO, Satya Nadella, also highlighted the topic of STEM skills, when he asked the audience, “We know that the jobs of the future will require different skills, so how do we equip the youth of the world for these jobs?” In all cases, reskilling and upskilling were heralded as the most appropriate means of tackling the problem across the board.

There are many concerns about how the role of technology is going to transform the future. Let’s hope that the conversations held during Davos 2019 will prove to be a starting point in helping to address these issues going forward.

Pocket money toys will help keep parents on trend?

Pocket money toys saw strong growth in 2018, and 2019 will be another big year for the category. With growing uncertainty in many parts of the global economy, parents are turning away from bigger box items and instead picking up smaller pocket money items.

These usually cost less than £5 and provide a fun gift for kids without a big investment. After all, the biggest risk is that expensive toys are quickly discarded by kids if they get bored. Cheaper pocket money buys reduces that worry. Plus, they have the advantage of being stocked across a wider range of retailers, including smaller supermarkets. This year, as trends continue to evolve, pocket money toys will provide a great way for parents to stay on-trend without breaking the bank.

We haven’t reached peak kidult yet

Kidult toys are products aimed at an adult audience but with the usual appeal of kids’ toys. Often, these are collectables. Think of the runaway success of Funko POPs or the LEGO Millennium Falcon replica. 2019 will see the kidult category increase its share of overall toy spending, as more adults buy more toys, more often for themselves.

This is in many ways linked to long and short terms economic factors. As mentioned, 2019 looks to include more economic uncertainty. This will likely reduce consumer confidence in big purchases such as holidays. But it may boost smaller treat purchases such as kidult toys. In the same way that economic slowdowns increase demand for fancy ready meals as a substitute for dining out, kidult toy spending should be an overall winner in the toy category.

New licenses are here, but the big names will still dominate

It’s no surprise to say that big licenses will be important once again in 2019. What will change are the licenses battling for our attention. 2018 saw the popularity of video game Fortnite explode worldwide. 2019 will be the year when we see the brand everywhere, from toys to collectables. If they see strong sales in Q1, expect to see even more video game studios follow their lead.

That said, it’s important not to overstate the effect of new challengers. It will still be the usual big names licenses that dominate in 2019. But predictions can of course follow the biggest film and TV releases. Expect new lines to accompany the fourth installment in the Avengers series and a new line of toys as Toy Story 4 returns after almost a decade.

Toys will compete for the biggest ‘wow’ moment

Like never before, toys in 2019 will compete for the biggest wow moments. Thanks to the rise of toy unboxing on YouTube, toy manufacturers will compete to make their toy’s introduction to the world as exciting as possible. Expect more mystery with random collectables, or big moments when the toys are revealed. LOL Surprise was just a taste of what’s to come.

As well as making products exciting in the hope they go viral with toy influencers, toys will battle for organic sharing from parents. With parents sharing more of their kids’ lives online, big toy moments will also make for better Instagram stories. The battle for 2019’s biggest wow moment is now well underway.

One thing is for sure – it’s set to be another fun-filled year for the toy industry. The fight to be Christmas number one has already started, and products will continue to innovate. So reload those Nerf guns, power up those Buzz Lightyears, and charge up those RC cars as we head into an exciting 2019.  

The Science of Social Media

By Buffer

Listen on Spotify

Listen on iTunes

Buffer’s content is consistently high-quality, and the team focuses on community and authenticity. So it’s no surprise they turned to podcasting as a way of connecting with their users. This weekly podcast is bitesize at an average of 15 mins so even the busiest person out there can squeeze in some time for social. They give updates on the latest and greatest news in social and often include case studies with clear metrics of success which makes it easy to reflect on how you can improve your own campaigns each week.

Conversations of inspiration

By Holly Tucker

Listen on Spotify

Listen on iTunes

If you’re looking for a lift and a little inspiration this could be the one for you. Founder of Not On The High Street, Holly Tucker, host a new founder each week and chats through the highs and lows of building their business and shares plenty of advice and inspiration along the way. Previous episodes have included innovators like Ella Mills (Deliciously Ella, Jo Malone, Julie Deane of The Cambridge Satchel Company).

Inside PR

by Gini Dietrich, Joseph Thornley & Martin Waxman

Listen on Spotify

Listen on iTunes

This weekly PR-focused podcast explores the state of Public Relations. It covers a range of topics and entry points so it’s great if you’re just getting started. Each week they interview a new guest on the show and regularly discuss successful and controversial campaigns. If you want to keep up with current events and crisis communications, this is the one for you.

Copyblogger FM

By Sonia Simone

Listen on iTunes

Copyblogger FM is crammed with useful tools and how-tos. What sets this podcast apart is that the host really tries to break down advice into actionable steps. It’s a weekly podcast that covers everything from content marketing to copywriting, to email marketing and much more. If you’re looking for a regular way to improve your all-round marketing efforts, this is a great place to start.

Social Minds

By Social Chain

Listen on Spotify

Listen on iTunes

Started in August 2018, this British podcast is a recent addition to my favourite list. The team invites guests to take a deep dive into the latest social media headlines. A key theme of this podcast that I find particularly interesting is how social and an always online world is impacting human behaviours. So if you’re keen to learn more about how social media is changing the way users and brands interact on social, then give this a listen.

Share your favourite Marketing and PR Podcasts

Do you have a podcast you enjoy? Or maybe you run a great marketing or PR podcast? Let us know, we’re always looking for new content.

For those not already familiar, Twitch is the largest online community for video game live streams. If you’re looking to watch the world’s best speedrunners race through Super Mario Sunshine, or pro esports players dominate in Overwatch, Twitch is the place to be. The platform currently sees an average of 15 million daily active users, putting it on par with many national broadcasters . There’s also a very large and active community of content creators. Over 2.2 million Twitch creators broadcast their games live on Twitch monthly.

Twitch has been the go-to video game streaming platform for a few years now. It’s been grabbing even more attention recently thanks to gaming phenomenon Fortnite. Many would argue that without Twitch, Fortnite would not have ballooned into the global juggernaut it is today . It currently stands as the most streamed game on Twitch.

For those not familiar with gamer culture, Twitch can feel like an intimidating and impenetrable platform. This shouldn’t put brands off, even those slightly outside of the video games industry. Any brand looking to appeal to Twitch’s core demographic should consider how they can partner with the platform and its community of creators. Many have already done so, as Twitch’s Partner Programme has now climbed to 27,000 Partners . Before you get started though, make sure you’ve considered the following:

Is the Twitch audience the right demographic for my brand?

There’s a risk of stereotyping gamers too much. Too often, we see gamers as young, male, and perhaps even a little antisocial. This stereotype is completely out of date. Gamers are more diverse than ever before, and Twitch itself has run initiatives to encourage more women and LGBT people to watch and stream.

That said, some of these assumptions do still ring true for those logging onto Twitch. Twitch’s core users are 82% male, and 55% are under 34 . If your brand is targeting older, female consumers, then Twitch may not be for you.

Can I get a streamer that fits with my brand?

There are thousands of streams available at any one time on Twitch. So why do some channels do so much better than others? As with any other influencer marketing project, it all comes down to the personality of the streamer. Twitch users have their favourites for different reasons, whether it’s the way they react to games, the kinds of games they play, or the way that they speak to and engage with their audience.

There is plenty of variety out there. So brands need to make sure they put in the time and research to find a streamer that fits well with their brand. They need to uphold your brand values too, so make sure you’re watching their streams to avoid bringing on board a potentially embarrassing and damaging ambassador.

Have I briefed my streamer properly?

Twitch content is live, and any activity should come with the usual health warnings. You won’t be able to edit or amend what happens or what is said, so your streamer needs to make sure they’re fully on board and understand any brand messages you’re looking to include. Put in the work ahead of time to avoid any nail-biting moments when the live streams go out.

Twitch is only growing in popularity as watching people play games becomes a more accepted way to spend time online. As more money is pumped into global esports, Twitch will also continue to grow. Don’t shy away if you’re not a video gaming brand – Twitch can and should be a consideration for your digital marketing strategy.

 

The Truth So Far: Where Should You Be Investing?

In the report, we look at what’s changed since this time last year. We delve into how the trends are performing and where brands are putting their money. But more importantly, where should they be putting it? From affiliate partnerships to the role of broadcast in PR; getting Gen Z right to revitalising retail. It’s all here.

Download the report today

Scott Allison, Global CEO of Allison+Partners told the Holmes Report: “This was part of a strategy that was launched in 2015 to expand in Europe. A big part was getting Jim Selman on board as general manager and then we started looking for acquisitions. We talked to dozens of firms; we had to find the perfect fit, culture, business and leadership wise.

“When we met, Jill and Sue’s entrepreneurial approach to the business and the impressive way they have built the company reminded us of our own. And their approach to storytelling, digital expertise, focus on measurement and philosophy on creating a collaborative and supportive culture couldn’t align anymore perfectly with ours.”

Read the full story on The Holmes Report.

Should I be doing affiliate marketing?

If you’re a company who sells product through a large retailer such as Amazon, chances are you’re already benefitting from affiliate partnerships even if you didn’t create them. They have successful existing programmes with many online media sites, bloggers and social influencers already on board. So, when you secure coverage with these, they’ll link to your Amazon product page. You get the traffic to purchase and the sites get the commission. Win win.

However, if you’re looking to drive traffic to your own site, you’ll need to create your own branded affiliate programme. Here, the main currency is the time and resources to manage your affiliates, ensuring they have enough content to be able to successfully drive traffic through to your site, and that they are performing as they should. Make sure you have the resources to manage a programme before you start one.

Secrets to success

Speaking of content, this is a crucial area to get right. To get the best ROI from your affiliate programme, you’ll need to supply your partners with assets to engage their audiences and drive them through to purchase. Be sure to carefully consider what the audience will connect with.

If it’s a smaller scale purchase, such as a beauty product or a children’s toy, this may be as simple as a special discount. If it’s a more considered product like a camera, for example, you need to think about what will engage your potential customers at that point in their purchasing cycle. Do they need educating on the different features offered by different cameras? Do they need a how-to guide? Match your content to your end user.

Knowing me, knowing you

It’s crucial that your PR, influencer marketing and link building teams have a solid understanding of your sales strategy at all times. If you are wanting to drive traffic to your own site, but any one of those then secure coverage with a site with an existing affiliate relationship with Amazon, the result will be pointless. Publishers will always stick with their affiliate partner, no matter how nicely you ask them to include a different link. Teams need to take a thorough look at their online target sites at the beginning of a campaign to ensure each will be willing to include links through to your call-to-action page. If not, either the call-to-action needs to be changed, or the site is out of bounds.

We predict that brands investing in affiliate marketing will continue to rise as the number of publishers in affiliate partnerships increases. Be wary of following the crowd; doing the upfront research to make sure it works for your brand will pay dividends further down the line.

A keyword map brings together your keyword research, content strategy and competition for your key topics and interests. It is best to gather all this information into a single spreadsheet. On there you should include data that shows how difficult it might be to try to rank for each keyword or phrase. The end result is a clear map. It tells you where to make improvements to existing content and offers a space to track the rise (and sometimes fall) of your target keywords and topics. By keeping a close eye on this you can improve the visibility of your site to customers at their point of need.

Why bother using a keyword map?

Google serves millions of search results in less than a second. Not ten seconds. Not even two. All because we don’t wait around that long for answers. Therefore, asking your target audience to patiently scroll to the 20th, 13th or even 6th position just isn’t realistic.

Human beings are pretty lazy. So, we don’t like to scroll and we trust search engines to provide us with the best information for our query without much relative thought. This becomes even clearer when you consider the Google Click Through Rates (CTR) by position:

1 – 41.91%

2 – 16.35%

3 – 10.06%

4 – 6.66%

5 – 4.76%

6 – 3.56%

7 – 2.68%

8 – 2.14%

9 – 1.67%

10 – 1.46%

[Data from Advanced Web Ranking’s CTR Study – International Desktop Search in June 2018]

On the first page alone, the first five organic results account for 79.74% of all the clicks. So when people go looking for answers, how do you make sure you’re first in line? A keyword map is a good place to start. It can help you not only assess the quality of your existing content but also identify gaps in your strategy and track your progress.

How to use a keyword map

It’s not enough to say ‘I want to rank number one’ for any given keyword. Similarly to most big goals in life and business, it’s best to break down this down into achievable steps. That’s where your keyword map comes in. It is the backbone of your digital strategy. In my mind, there are a few key pieces of information that any good keyword map should offer you. So, let’s go through them now:

One, it should be easy to identify any pages that do not have a unique keyword allocated to them.

There is nothing worse than spending time creating awesome content for no-one to see it. In the first place, make sure that each new page you create (and those already on your site) is optimised for a unique keyword or phrase.

Two, it should give you the details of which content currently ranks for your chosen keyword.

This gives you a great place to start pulling ahead of the competition. By reviewing your competitors’ strategy and content you can identify changes you need to make to your content to help get the edge.

Three, it should show you the gaps in your strategy.

Your keyword map should open up new areas and topics for consideration where the difficulty is low and potential reward is high, so don’t forget to track this.

Four, it should prove its own worth.

A great keyword map should give clear metrics and focus to your content strategy. Correspondingly, with each new piece of content you add or edit you make your keyword map should make it clear and simple to see what’s driving more traffic and hopefully sales!

Once you’ve mastered your keyword map you can start to set your sights on the holy grail: SERP features. 

If you need help building your own keyword map, we’d love to hear from you.

We collected from marketing decision makers across sectors; the information shows which partnership types are coming out on top and which are in decline, from brand collaborations to influencers, retailer relationships to affiliate marketing. What’s evident is that the individuals and organisations brands are partnering with and how much they’re spending is changing.

Jill Coomber, MD of Consumer Marketing, Europe says, “What’s interesting is the shift away from traditional sales metrics towards more meaningful brand value measures; a trend that really takes shape in this report. While they aren’t without their challenges, micro partnerships are great for moving the needle for both awareness and engagement over the long-term. Brands are seeing that in spades now. This means the challenge becomes how to tool up to be able to evaluate and prove that impact.”

To read more on what’s hot and what’s not, entering the right micro partnership and proving ROI, download the full report here.

Fortnite: A level playing field?

Fortnite sidestepped these criticisms by offering micro-transactions that give players weapons and costumes that look different but don’t confer any real game advantages. This means theoretically there’s a level playing field between a brand-new player and one who has bought everything on offer. There is one less barrier to entry for new players to jump into online play. Unsurprising then that the launch of the Nintendo Switch version of the game was downloaded 2 million times in under 24 hours.

Does this strategy work though? New research carried out by LendEDU says that it absolutely does. On Fortnite, 69% of players have bought in-game purchases. The average spend is just over $85, in line with the retail price of a ‘traditional’ boxed game. Interestingly, 1 in 5 of those spending didn’t realise that paying for items didn’t give them an advantage during play.

The need for a clear communications strategy

Crucially though this all highlights the need for clear and transparent messaging when it comes to in-game transactions. Free-to-play games are the standard and consumers won’t accept price increases in the best games. So faced with rising development costs, it makes sense to turn to in-game transactions as a revenue stream. However, gamers want to feel that these transactions are clearly explained. EA’s recent problems with Loot Boxes have shown what happens when a muddled communication strategy makes an entire game toxic.

Engaging with influencers and stakeholders is key for games companies. Transparency on how transactions work and why certain revenue models are adopted engenders loyalty. This filters down from the most passionate gamers, to average gamers and then to gaming forums like Reddit and YouTube.

There is, after all, a fine line between being the next Fortnite and being the next Harry Potter: Hogwarts Mystery. Get it right, and you’re a global phenomenon. Get it wrong, and it can be Game Over.

 

SaleCycle recently released their 2017 Ecommerce report which reveals that last year alone, global e-commerce sales grew by an enormous 16%. Although Amazon still accounts for 40% of that revenue, the remainder is still a pretty penny for other online businesses.

It seems that the real secret to success lies in the implementation of an effective intelligence platform. A platform helps guide the business and IT team through the digital transformation process.

Better together

For businesses that haven’t succeeded in digitally transforming their operations, they typically have one thing in common – they view technology and applications as individual tools which need to be implemented rather than as part of an overarching ecosystem. As a result, many IT teams will continue to have their applications sprawled across their entire internal network and their data stored in disconnected pockets in much the same way (where little meaning can be derived from the numbers).

As such, the success of any transformation project, whether it involves disrupting business models or not, should depend on that organisation’s ability to create a connected business: a business which brings together people, processes and technology investments, at scale.

As companies attempt to achieve the status of the connected business, they must first ensure all systems and apps – whether on-premise or in the cloud – are communicating with each other, as well as sharing activity, accurate data, and enabling the right investments. This is where digital intelligence platforms come in – allowing developers, ops and technical teams to measure and monitor the performance of their applications simultaneously and successfully.

Knowledge is power

For smaller retailers, especially, investing in an effective digital intelligence platform early on in the digital transformation process will lead to greater visibility into relevant data sets which, then, can be effectively used to calculate their return on investment and help them to then make smarter decisions as their online presence begins to grow. This is invaluable when investing vast amounts of money in your company’s digital presence.

By implementing a digital intelligence platform, firms are able to monitor whether their digital transformation is successful through real-time metrics which then enable them to address issues early, as well as understand cloud infrastructure and how it might best be leveraged for their success.

The customer is always right

One major challenge in retail – whether on or offline – is customer service and keeping customers coming back again and again. If businesses are monitoring their staff’s customer service skills in store, the same should be happening for their website online – does the customer have everything they need? Do they know where to go for a particular item? How and where do they pay? These are all questions that retail customers need the answer to wherever they are, and digital intelligence platforms allow businesses to provide that same level of customer care – and therefore customer loyalty in future – online.

For instance, via an external platform, a business is able to track performance issues on their site which can be identified and addressed in real-time, thus minimising the chances of a customer becoming frustrated with a website which has broken links and choosing not to return again.

Similarly, through relevant metrics businesses can monitor how long it takes for a customer to make a purchase and whether this time is too long and needs to be addressed. For instance, is the website difficult to navigate for new customers, and, if yes, are they leaving behind their purchases because they don’t want to have to fill in so many details. In the same way, you would hire more staff if this was the case in store, you can decide to change the buying process on the website and monitor how a reduction in buying time may or may not lead to a surge in profits.

Planning an effective Digital Transformation Process

Digital intelligence platforms, and monitoring your website’s metrics through them, are key to an effective digital transformation process which – if executed properly – could see the savviest retailers taking advantage of the demand for online sales and become the newest e-commerce giant.

The ultimate 90s comeback

The 90s is back in fashion and the trend has recently spread even further into the mobile gaming world. It started with Pokémon and you can even play the classics like Battleships and Bust-A-Move too. Now the playground is coming to your mobile device once again: The latest game to stage a comeback is POGs. Yes, we’re surprised too. The twist here being it’s had a 21st Century tech upgrade – players can now use Augmented Reality (AR).

You’re probably wondering how? Well, by using AR, players use the camera on their phone or tablet to scan in their collection of POGs and slammers. The principles are the same as the original cardboard POGs. But now players don’t have to carry around a stack in their bag or risk losing them.

The news of the POGs return came within days of Pokémon Go announcing a new trading feature to reclaim some of the initial hype for their AR game. It’s a feature that was in high demand from players and original fans.

Pokémon Go broke boundaries with AR by finding a real-world application for this exciting new technology. As with all new tech, AR predictions may have gone wild initially but it’s great to see it prove valuable in mobile gaming.

AR and mobile gaming – a match made in heaven?

AR technology has found a place within the mobile gaming world, making it accessible to everyday folk. POGs are another example of developers exploring what's possible with AR. By using this new tech in entertainment, we can start to assess how people interact with it and what functions will be both possible and enjoyable for the consumers of the future.

As camera quality, WiFi and bezel-less screens improve on mobile devices, AR has more opportunity to grow. Performance and high screen resolution capabilities will need to remain a focus for mobile manufacturers for their next device iterations to cater for the increasing mobile gaming demand. There are also plenty of other classic 90s playground games that are yet to make a comeback. We’d love to see Crazy Bones or a mobile version of Crash Bandicoot make a comeback in the app store next. Which classic 90s game would you like to get a 21st Century reboot?

1. Buffer

buffer.com | @buffer

Social media scheduling, made simple

If you do manage multiple channels, there’s no better scheduling tool than Buffer. You can manage any type of post across all the main channels including Twitter, Facebook, LinkedIn, Google+, Instagram and Pinterest.

The customer support is incredibly personal; Bonnie and the team are there to help you get the best out of Buffer and your social media channels. They are only ever a tweet away and we really rate their blog and podcast for keeping up to date with the latest trends and tips for optimising ROI on social media.

     2. Giphy

giphy.com | @GIPHY

Gifs glorious gifs

With more than 500 million tweets sent per day and a staggering 800 million active users on Instagram each month, it’s never been more difficult to make your content stand out and capture the attention of your audience.

If a picture tells a thousand words then, according to Giphy’s CEO, Alex Chung, “the average GIF is capable of conveying 60,000 words – the same as the average novel”. It’s easy to grab your followers’ attention with relatable gifs from Giphy’s extensive library, or even create your own for free.

     3. Brandwatch  

brandwatch.com | @Brandwatch

Social super intelligence

Track brand mentions, respond to customers and analyse sentiment with Brandwatch. We love this tool because it gives you real-time updates on customer conversations wherever they happen online. Identifying influencers is a breeze, meaning you can put your budget behind amplifying proven campaigns and individuals.

Brandwatch regularly releases insightful research papers that can help direct your overall digital marketing strategy, so even if you don’t have the budget for the tool now, go ahead and sign up to their mailing list and check out their research papers and guides.

     4. Crowdfire

web.crowdfireapp.com | @Crowdfire

A marketing assistant in your pocket

Get tips for growing your social presence. This friendly chatbot acts as your marketing assistant. It asks you to outline your social media goals and recommends what to do to reach them. Plus, if you’re ever in any doubt about what to post next, then the article recommendation engine has your back.

     5. The Latest

latest.is | @latest_is

Explore the topics everyone is talking about

Content curation is a hugely important part of effective social media management, but it can also be a huge time sink. The Latest is an automatically generated list of the top ten trending links on Twitter at any moment. Use this neat tool to keep on top of trending news in next to no time.

     6. Forekast

Forekast.com | @theforekast

Stay ahead of the trends

Ever feel like no matter how many social media schedules you put together there’s always some trending topics and celebration days that slip the net? If you do, then go ahead and check out the monthly calendar that Twitter share on their business blog. If you want to take it a step further, add this nifty tool to your bookmark. Forekast helps you discover unofficial holidays and popular events, you can even upvote the ones you like the sound of and plan to post about.

     7. Canva

canva.com | @canva

Create visual assets optimised for any platform

Tweets with images receive 18% more clicks than those without and LinkedIn posts that include images receive a whopping 200% more engagement than text-only posts. So, it’s important to make sure your visual assets stand out and are optimised for each platform. But each channel has its own requirements when it comes to image dimension and resolution. If, like a lot of us, you’re not a professional graphic designer, then I highly recommend giving Canva a try. Canva’s templates, magic resize and brand functions make it super simple to keep your content looking its best.

     8. Mememaker

imgflip.com/memegenerator

This one makes memes… it’s as simple as that.  

     9. Mentionmapp

mentionmapp.com | @mentionmapp

Explore your twittersphere

This tool allows you to explore your network on Twitter. You can see how any Twitter user is connected to others with MentionMapp. It visualises all of your connections, making the landscape easy to understand and navigate. It’s a great way to find relevant influencers to follow and to discover the topics and hashtags your network engage and react to most.

     10. Edgar

meetedgar.com | @MeetEdgar

Automated social media management

Research on almost 1 billion pages by Ahrefs found that 91% of content online gets zero traffic from Google. Zero. Don’t waste your content!

Edgar asks you to categorise your existing posts and choose which channel they should be shared on, then produces a schedule for you to help you get the most out of your evergreen content. So, if you have created tonnes of great content but just don’t have time to manage your social media manually give this tool a try to make sure your social media schedule never sits empty.

By Daniel Couzens


May has been a merry old month for cybersecurity PR. Deadline dates for both GDPR and the lesser known NIS regulations have fallen in the month, and long PR and communications campaigns have reached a frenzied crescendo.

So, June should be a time of thankful rest with marketers and PR teams resting on their laurels and taking a well-earned rest.

Well, don’t expect the biggest cybersecurity tech show, Infosec, to be an oasis of calm, free from heavy marketing clamour.

Artificial intelligence and its application in security data analytics (even early detection and prevention of attacks) and remediation (AI and robot process automation that does the difficult work of ensuring a security posture is up to scratch or does the clean up to shut down and quarantine an incident rapidly and cleanly) are going to be common themes. Another will be how, like other industries, there’s more talk about cybersecurity platforms (previously AKA as firewalls and devices) and doing more cybersecurity in the cloud. The latter is particularly profound as a short time ago cybersecurity and cloud were regarded as close to being an oxymoron. Today, vendors are following their customers into the cloud, bringing forward security solutions to protect apps and data in the cloud, as well as leverage the cloud itself to run the faster, more data-hungry analytics and proactive prevention processes required for how organisations run their operations digitally.

And when it comes to those regulations, after May the trend will be how to stay complaint and avoid being the first big name fined for a breach – so systems that expose and give early warnings of vulnerabilities and threats are going to be key. But, how to rank the best options will hinge on how much they avoid information overload and actually help a stressed CISO prioritise what to do and even automate fixes and patches.

Setting aside how much Infosec can be about FUD (fear, uncertainty and dread) marketing, some parts of the exhibition floor should reflect themes of cybersecurity as a strategic issue for both business and technology leadership. How good cybersecurity gives organisations the power to be stronger, more confident and successful digital businesses or agencies of government, and how the next wave of cybersecurity will be smarter and use developments in AI to prevent attacks happening in the first place.

For the above, you’ll still need to kick the tyres of the slogans plastered across stands and stalls at Infosec. Like any show, there’ll remain a tendency for exhibitors to be fairground hucksters, enticing visitors to death by PowerPoint with a stress ball, candy floss or Alexa Dot (I did badly last year and only got a pair of green socks).

Sample these pleasures but also check out after the show and online how much their spokespeople are quoted in the media talking about organisations’ pragmatic ways of making cybersecurity a positive capability rather than a panic attack.

The old days of cybersecurity PR being about chasing after every breach and offering pithy comment are dimming; the new game in town is thought leadership that raises cybersecurity as a preventative philosophy, empowering not blocking digital transformation and a discipline that everyone from CEO to consumer to citizen should know and promulgate.

Provided the content is suitable for it, anything being created for PR should be used for link building wherever possible, and vice versa, along with use on social media, newsletters, events, websites, and in-store. However, it’s surprising how often this doesn’t happen. Not only does it make for a much more cost-effective strategy to invest in one piece of content to use for multiple purposes, but it also creates a streamlined brand identity. Whichever touch point your audience engages at, they will have the same experience.

Get everyone aligned

Whether you have separate agencies or in-house teams looking after PR and SEO or they come under the same umbrella, make sure everyone is aware of the content being created and any other major activities plus, crucially, the timeframe. Both PR outreach and link building take time to complete, so make sure both sides are aware at least six weeks in advance of any timely or topical content (something tying into a TV series launch or national awareness day, for example) so they can really make your assets work hard.

Embrace the overlap

Just one referral link secured with a high authority “golden” site has the power to catapult your website visits and sales. But a lot of these key titles will be sitting on your PR team’s media list as well as your link target list. Our best advice here is to keep the targeting strategy clean and avoid the publication being approached by both sides; being contacted about the same thing multiple times is a real bugbear for journalists.

Realise the measurement potential

Traditionally, PR has been notoriously difficult to measure, but with the increased integration of PR and digital comes a wealth of opportunity to prove ROI. Sitting your PR campaign side by side with your link acquisition efforts allows you to see which content and coverage is really doing its job – driving all-important traffic and conversions. The data gleaned here is invaluable when it comes to planning future strategies, so make sure your KPIs are defined right at the beginning.

Collaboration is key to any successful marketing strategy and the relationship between PR and SEO is no different. Defining a process for effective collaboration early on in your campaign makes it much more likely to succeed.

Prioritisation

We have already been seeing a steady growth in the importance of information security over the last couple of years, however, recent news means we can expect to see even more of an increased focus on it and the need for organisations to prepare for cyber-attacks.

In October’s Gartner Survey of over 3,000 CIO’s, digital security was ranked as the second most problematic technology to implement (following AI) for 2018. 36% stated they planned to implement a plan, while 35% had already (at least in part) begun to address digital security concerns. This is a huge step up from the same priorities that were set for 2017, in which infosec was ranked 7th on the list of CIO primacies, and it will be interesting to see how recent events affect this.

Throughout 2018, as the need for information and cyber security grows, we can expect to see infosec gain traction in the market place, and undoubtedly for spending in this area to dramatically increase.

Tackling the skills gap

A huge priority throughout 2018 for the infosec community will be addressing the lack of skilled workers there are in this industry. The statistic that by has been thrown around a lot, meaning that in the case of an attack in the future, organisations will be less able to respond. This deficit already puts organisations at risk in the current infosec climate, and as the threat landscape develops and matures the potential cost to the UK and European economies could be immeasurable. So, over the next twelve months, and indeed for the foreseeable future, a focus for the infosec community will be tackling the skills gap, and the management of data protection while operating at a skills deficit.

Fortunately, there are ways to mitigate against the lack of skilled workers in this arena. In fact, at Infosec Europe, there is a talk devoted to implementing cyber security on a budget and ways to stretch resources. This includes advice on what skills are key to building a strong team, how to develop security professionals and what strategies are needed during the recruitment process.

It’s not ‘if’, it’s ‘when’

One quick look at the Infosec event website shows that a huge number of the speakers will be focusing on improving an organisation’s network defenses, as companies come to terms with the likeliness of cyber-attack, and these strategies cannot ignore the financial consequences. Across the UK, companies are facing the stark reality that they have no financial back up plan in the event of a breach, with 80% of businesses polled at the Cyber Beyond IT event this year admitting to being concerned about the financial implications of a cyber-attack, and 1 in 10 business leaders saying they would pay over £1m ransom to retrieve their data, if stolen.

Throughout the InfoSec conference, we’ll see talks on building in-house response teams, defending the borderless enterprise and strengthening defense to mitigate cybersecurity risks. With high profile attacks, including the NHS, Target, and FedEx, companies are facing the reality that bad actors cannot be stopped, and cyber-attacks are now an inevitable cost of doing business.

Information risk and GDPR

Thus, with the acceptance of attack comes a shift in mindset,­ coinciding with the implementation of GDPR. As organisations accept that they cannot prevent attacks, we will witness a shift towards addressing the information behind the firewall.

Data clean-up is at the forefront of the European business mindset, as the race to ensure compliance before implementation of GDPR in May ensues. However, data privacy and clean-up is something that, regardless of regulation, would need to be addressed by organisations as the importance of information security takes hold. As companies face the fact that, currently, they are lacking in proper defences, then reducing the impact of attack by limiting the amount of data stored will become a focus.

So, there we have it, a look into some of the infosec trends for 2018, both at InfoSec Europe and in general. As we continue through the year, it will be interesting to watch how recent events continue to shape both these trends, and other technological developments in the sector that will emerge for 2019.

It’s no secret that high-street shopping and consumer spending have been in tricky waters for some time now, and the latest data from Visa showed that UK consumer spending in January fell for the first time in five years, despite the draw of sales. Shoppers just don’t like going out in the cold and prefer the comfort and warmth of their living rooms and iPad.

Miscellaneous goods, including things like health, beauty, and jewellery also performed well in January, seeing an increase of 6.1% in January, suggesting that small products were preferred over big-ticket items. Transport and comms suffered the most, however.

Market challenges: the high-street battle

The online vs bricks and mortar saga continues to roll on into 2018 as we have already seen the likes of Toys R Us making headlines as it faces bankruptcy, but online sales are performing well.

One solution that seems to be succeeding with Londoners is turning in-store shopping into entertainment experiences. It’s not just about offering the latest toy or gadget at a good price (though pricing is obviously an important factor as many online alternatives offer competitive rates), it’s about offering experiences to consumers when they come to shop. Things that have proven popular so far include celebrity meet and greets, and in-store fitness classes.

In 2017, Barclaycard revealed that consumers were happy to spend more on entertainment and experiences, as Brits coughed up 10.5% more than before. This shopping experience trend is proving to be a winner for retailers where fine margins are everything: retailers enjoyed a 14% increase Year on Year in 2017 as a result.

Did someone say Brexit? GDPR?

These two factors will undoubtedly have an impact on UK retailers, the service they provide and how they market themselves to consumers, ultimately affecting where money gets spent. How customer data is collected and used will be impacted, and it remains to be seen how the Brexit deal will change retail spending and consumer confidence.

Tech consumer spending trends

So, in the tech market, where will shoppers are looking to spend their pennies? What markets should brands be looking out for?

Smart home

Smart home technology has become the new must-have tech. As the smartphone market begins to level out, tech giants are battling it out in the smart home world, continuously innovating to become top dog.

It’s not just early tech adopters or the more enthusiastic tech folk that are buying them either. Smart home speakers, heating and lighting have become much more mainstream as the tech develops and becomes more affordable. After a slow start, consumers are seeing the reality and benefits of a connected smart home. According to GfK, 25% of us own a smart home device, leaving plenty of opportunities for brands to stake a claim to a piece of the market.

Wireless tech: headphones and chargers

Upon taking a closer look at the wireless headphone market, it is clear it’s enjoying major growth. 15% of the headphones and mobile stereo headsets sold in H1 2017 were Bluetooth-enabled (GfK).

Positive music experiences are becoming more important in general. The increasing use of smartphones for streaming music, movies and watching funny videos from friends on Instagram is driving growth in this area. Furthermore, the health and fitness trend means people are looking for wire-free, hassle-free headphones to listen to their favourite workout tunes.

With this increased use of mobile streaming, battery life is being gobbled up even more. In steps the wireless charger. Global Market Insights expect the market to hit $14bn by 2024 as people look to stay fully charged whilst on the go, and phone manufacturers continue to work on improving battery life.

Whilst inflation, market uncertainty, and pressures may continue to dent consumer confidence and overall spending, there are still plenty of opportunities for tech brands in 2018, as consumer choices of where to spend their hard-earned cash evolves.

Squishy toys

Fidget spinners kicked off the craze for tactile toys, and there’s been no stopping the category since. This year the buzz is around squishy toys. If you can squeeze it and squash it, then kids are going to want it.

Squishy toys have also seen a boost thanks to the online craze for making slime. By way of a reaction to increasing screen time, slime has become hugely popular both for kids and adults as something fun but also relatively low tech. Slime is just one of many toys kids can really get their hands into. But it’s far from the only one, as foam characters capture the hearts of kids looking for something squishy that they can hug and collect.

Tactile toys aren’t just for kids either. Adults – even those without children of their own – are flocking to toys they can spin, squish and slide. Adults are buying more toys for themselves than ever before, and the toy industry is seeing so-called ‘kidult’ toys as a major source of growth.

Collectables

Tactile toys aren’t alone in appealing to both kids and adults. It’s thanks to its broad appeal that collectables were one of the best performing toy categories in 2017, with growth of 17%.

One of the top toys for last Christmas were Fingerlings Monkeys (small monkeys that you can hang off your fingers as if they were clinging to a miniature tree). Kids love them, and many wanted not just one, but the full set. The collectibles category has also seen a big increase in mystery collectables. While practically not all that different from a Kinder Surprise, there has been a flood of new entrants into the market, partially thanks to the massive popularity of unwrapping and unboxing videos on YouTube.

L.O.L Surprise dolls were a massive hit at Christmas, with each mystery pack containing an adorable collectable doll inside. Hatch and grow toys have also seen growth, with Hatchimals and similar products continuing to sell strongly.

Mermaids, dinosaurs and superheroes 

It’s no secret that the big licenses, particularly attached to blockbuster family movies, will dominate the toy shelves each year. Increasingly, they’re also spawning entire categories of similar products that while not directly connected to the license, are certainly inspired by it.

Expect to see lots of mermaids and dinosaurs in 2018, as cinemas gear up for a new live-action Little Mermaid movie, and the latest installment in the Jurassic World series. It will come as no surprise that Star Wars will dominate yet another year, as the standalone Han Solo: A Star Wars Story debuts.

Industry watchers might also want to keep their eyes peeled for superhero-themed toys. Not only are there a raft of new Marvel movies planned, Disney and Pixar will also be lifting the lid on the sequel to the hugely popular Incredibles.

While new crazes can be difficult to predict, we’re pretty sure we’ve seen some of the biggest sellers for Christmas 2018 at this year’s Toy Fair. Whether it’s a squishy stress buster or a cute collectable, there should be some fantastic products under the Christmas tree this year.

Business leaders

Most companies are now pretty clued up on working with influencers, but it’s often less obvious to them that their own key players can hold influence themselves. We’ve been building C-suite execs’ social profiles and commentaries for years. When you’re running at a million miles an hour making sure your company is being the best it can be, it’s sometimes difficult to see the insight you can offer to develop real clout within your industry. It takes time to build, but once there you’ll reap the ultimate reward; being able to influence the influencers.

Journalists

It seems obvious, but journalists must also be considered as “influencers” in a good integrated PR and marketing campaign. They are specialists in their areas, like to make meaningful connections with brands to do their jobs, and have the power to elevate a company from a sleeping giant into a market leader. While the approach may differ, the strategy for journalists and social media influencers must be aligned for a campaign to succeed.

Local groups and communities

Whoever your audience is, you can guarantee that online and print sources are not the only way to reach them. Think about what else your target customer might do in their spare time and who might be able to connect with them there. It could be a running club in one of your key sales areas, or even a psychologist using your products to demonstrate their theories. Always remember to think outside the box.

Employees

Never underestimate the power of your workforce when it comes to advocacy. These are the people with the ability to sell not only your products and services but your company culture and values. Collectively, what they say holds a lot of sway in the wider world. You can harness this in a number of ways, whether it’s profiling someone with a Q&A on social media, or running a full employee advocacy programme, using their insights to improve your business.

The influencer landscape is changing fast, and so is its definition. Thinking strategically about your objectives, as opposed to tactically about the latest “it” influencer, will keep you ahead of the curve.

Ensure a top-notch digital presence

Mobile banking apps are soaring in popularity among a generation that barely remembers life before the internet. In a world where the answer to any problem is “there’s an app for that!”, it seems only natural that millennials are increasingly turning to apps to manage their finances. This has led to a new breed of mobile-only “challenger banks” gaining traction in the market, launching a full suite of banking products including current accounts, debit cards, overdrafts, and savings – all of which can be managed via the app.

Smartphone-wielding Millennials communicate with their bank in different ways compared to Baby Boomers – and are up to three times more likely than the general population to want mobile app notifications for things like credit limit warnings or suspicious transaction alerts. They are also twice as likely to want technology like video conferencing with their advisers. Having grown up with technology, they expect it to “just work” and one in five browse exclusively via mobile or tablet, so make sure your marketing is mobile-ready.

Earn their trust

Millennials major concerns around banking are data being leaked (56%), credit card cloning (54%) and identity theft. Cybersecurity has been a massive issue this year, so it’s understandable that these issues are front of mind for millennials when managing their finances. You should reassure them and highlight what you are doing to keep their money safe.

Understand what makes them tick

The worldview of millennials has shifted considerably compared to previous generations. As well as being the most technologically sophisticated generation, millennials are also the most socially-conscious, with more than half of millennials saying they would happily take a pay cut if it meant that they could work somewhere that shares their values. In the same way, they are more likely to “vote with their wallet”, choosing to spend their money in businesses whose values align with their own.

This greater emphasis on social responsibility translates into stronger brand loyalty for banks. If you’re trying to attract millennials, ask yourself what you are doing to make the world a better place and how you can communicate this to your audience. Lloyds is one of several banks that run matched giving schemes, where the bank will match funds raised by staff for charity. If you have a similar initiative in place, be sure to emphasise it when speaking to your millennial customers, as it is something they value deeply.

Create authentic, meaningful content

In a cluttered digital landscape, millennials are bombarded with marketing content and will scroll through adverts with ruthless efficiency, ignoring all except the most relevant or attention-grabbing. But how exactly do you go about grabbing their attention? Well, authenticity is key here. Santander is one finance brand that has gone down this route, abandoning its traditional purpose-led strategy to talk to customers in a more “real” way with user-generated content. Check it out here.

This need for authenticity means that millennials prefer personalised marketing – traditional outbound methods like direct mail campaigns won’t work, as they are too impersonal and company focused. One study revealed that 84% do not trust traditional advertising. You should instead focus on improving your customers’ lives with informative content – this might include blogs or social media posts that provide tips on budgeting or navigating tricky transactions. Millennials are 44% more likely to trust experts and 247% more likely to be influenced by blogs or social networking sites.

Offer opportunities for collaboration

Millennials see themselves not only as consumers but also creators – so you should think about how you can offer customers the chance to participate. That could take many forms, from running fun competitions on social media to open up a conversation, getting them involved in advertising campaigns or asking them what new features they’d like to see in a banking app.

1. Understand How Social Media Fits into Your Business

Measurement is a great way for you to understand how social media fits into your business and which platform is most appropriate for your business objectives. It’s important to think about your audience and where they are on social media when choosing a platform.

Trying and testing the different social media platforms available allows you to see just how effective they are for you. Understanding your business objectives and your social media use will enable you to see how they co-operate and coincide with one another. When you see how social media fits into the bigger picture you should see that your overall strategy relates directly to your business goals.

There are many ways in which social media ROI can be measured, such as lead generation, sales, revenue, new customers, clicks, registrations, etc. and which of those will be incorporated depends on what one wants to achieve within the campaign.

     2. Are Your Social Media Efforts Attracting More Customers to the Business?

Gaining visibility for your business is highly important, but your number one goal should be to drive real results. There’s nothing wrong in analysing the number of comments, retweets, shares and likes a certain post or tweets gets, but there’s even more data that can make a bigger impact.

The question you need to focus on is how the retweets and likes transfer into paying customers. That is the data that can bring real value to your business and will provide an insight that can help you achieve your goal.

Google Analytics is a great tool to help you find out if you really are attracting more customers to the business. If you’re putting more effort into your social media and social traffic is increasing, then you are on the right track.

     3. Review Your Results and Reset Your Goals

Through measurement, you can determine whether your social media initiatives have led to positive results. Furthermore, if they haven’t, measurement can help understand what adjustments are needed.

Based on your findings you can then reassess your goals depending on what you are aiming to achieve with your campaign. Examples of new goals might be to improve brand awareness, drive more traffic to your website, reach new audiences, or generate leads.

The way to determine ROI for social media is not the same as traditional media like TV and digital. It should be measured independently of other channels. But at the same time, it is important to apply the same standards. PRs should focus on business goals, by shifting social media measurement metrics from ‘activity’ to ‘value’ metrics. In the world of social media, people share and amplify the impact of other media, and therefore a value needs to be attached to this.